We recently experienced a disruption that impacted QR code payments. Between 4:30 a.m. and 11:45 p.m. (JST) on January 28, we experienced an issue in which the QR code payments were incorrectly displayed as not having completed successfully. Please rest assured that these payments were in fact processed correctly, and you can now confirm them in your transaction history. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

We can now confirm that Instant Transfers are available again. Sellers whose Instant Transfers failed during this disruption can now attempt to send them again. Your business operations are our top priority, and we appreciate your patience as our team worked with our banking partners to resolve this issue.

Transfer schedules and Customer Support hours have returned to regular scheduling. Thanks for your patience with us during the Christmas and New Year public holidays.