Resolved -
We've resolved the issue we saw earlier where the transactions were not appearing for some sellers. All services returned to full functionality and transactions are now appearing in our Point of Sale apps, Square Dashboard and KDS app for restaurants. Thanks for your patience today as we've worked to resolve this.
May 11, 21:03 JST
Identified -
本事象について原因を特定し、現在影響のあった決済データの再構築を進めております。対応が進み次第、改めて情報を更新させていただきます。
May 11, 12:57 JST
Resolved -
We've released a fix, and affected services are returning to full functionality. Thanks for your patience today as we've worked to resolve this.
May 11, 10:56 JST
Monitoring -
本件につきまして、パートナー企業での対応が進み、現在状況が回復していることを確認しております。 引き続き状況の監視を続け、問題が完全に解消しましたら再度情報を更新いたします。
May 11, 10:15 JST
Resolved -
Our team has worked on the issues surrounding Payment Acceptance and a fix has been implemented. All payment activity has returned to normal.
Thanks for hanging in with us today.
May 6, 05:18 JST
Monitoring -
Our team has worked on a solution to address the issues affecting payment processing. The service has now started to recover. We will continue monitoring and will report back once the service becomes fully operational.
May 6, 05:04 JST
Identified -
We’re currently investigating issues with payment acceptance.
We’ll be back to update as soon as we can once we receive more information from our Engineering teams.
May 6, 04:57 JST