Square status - Japan

Identified - 現在、Airレジ、freee会計、ユビレジとSquareを連携してご利用いただく場合に、以下の不具合が発生しています。
・Squareとの新規の連携が行えない
・Squareと各サービスの再連携を行うと利用できなくなる

既にSquareと各サービスを連携してお使いいただいている加盟店さまは、再連携を行わない限り影響はございません。ご不便をおかけいたしますが、再連携は行わず、そのままご利用ください。

現在、各社と不具合解消に向け対応を進めております。影響サービスや状況について更新がありました場合には、改めてお知らせいたします。
重ねて、加盟店さまにはご迷惑をおかけし、心よりお詫び申し上げます。

Jun 13, 13:56 JST

About This Site

Welcome to Square Japan's home for real-time and historical data on system performance.

Square POSレジ Degraded Performance
Square データ 管理画面 (Dashboard) Operational
Square オンラインビジネス(Online Store) Operational
Square Webサイト Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 2, 2022

No incidents reported today.

Jul 1, 2022
Resolved - A fix has been implemented by our payment partners and the issues causing the inability to process payments by the international credit cards have fully been resolved.
Thank you again for your patience while we worked on implementing a fix, and apologies for any inconvenience experienced as a result.

Jul 1, 22:04 JST
Update - We are continuing to investigate this issue with our payment partners. We'll provide further updates as soon as we're able to. Thank you for your patience.
Jun 30, 17:22 JST
Investigating - We're seeing an elevated number of declines with the payment using the international credit cards. Our engineering team and payment partners are working on resolving the issue and we'll provide further updates as soon as we're able to.Thanks for your patience in the meantime.
Jun 28, 13:40 JST
Jun 30, 2022
Resolved - Our engineering team confirmed the Sales Reporting data is correct. Some Android devices may show "This device only" filter by default. Please check the Device filter and select "All devices" if you notice any irregularities.

This incident is now closed. Thank you for your patience.

Jun 30, 21:35 JST
Identified - We are getting multiple reports of Square Terminal and Android devices showing incorrect sales reporting data within the application. The Point of Sale app is defaulting to "this device only" instead of all devices which is making it appear like there are irregularities in sales reporting.

This issue can be resolved by changing the reporting filters from "this device only" to "all devices".

We appreciate your patience while our engineering team investigates this.

Jun 30, 09:49 JST
Resolved - 本事象につきましては、問題の特定と安定化対策が完了し、解決いたしました。
お手数をおかけいたしますが、影響のありました加盟店さまは、一度Square ターミナルを再起動したのち、通常通りご利用ください。
加盟店の皆様には、ご迷惑をおかけし、誠に申し訳ございませんでした。解消をお待ちいただきありがとうございました。

Jun 30, 18:26 JST
Monitoring - 本事象について、修正プログラムの実装が完了いたしました。
お手数をおかけいたしますが、影響を受けていた加盟店さまは、一度Square ターミナルを再起動したのち、通常通りご利用ください。

引き続き状況の監視を続け、完全に解消が確認され次第改めてお知らせいたします。解消をお待ちいただきありがとうございます。

Jun 30, 17:02 JST
Investigating - 現在、一部の加盟店さまにおいて、Square ターミナルにてクレジットカード決済を受け付ける際に「インターネット接続エラー」が表示され、決済を完了できない不具合が発生しております。
ご迷惑をおかけし、誠に申し訳ございません。

エラーが表示されるなど、通常の挙動と異なる点がある場合は、はじめに以下のページに記載のトラブルシューティングをお試しください。トラブルシューティングにて解決したご報告も多くいただいております。
Square ターミナルに関するトラブルシューティング:https://squ.re/6537

また、他のインターネット回線、Wi-Fi、テザリングなどをご利用いただける場合は、それらへの接続切り替えをお試しください。

本事象については、現在調査中です。調査が進み次第、情報を更新させていただきます。
重ねて、加盟店さまには大変ご迷惑をおかけし、心よりお詫び申し上げます。

Jun 29, 18:23 JST
Resolved - Square Point of Sale and Square for Restaurants versions 5.94 are now available via the Apple App Store. Updating your app to 5.94 will resolve the earlier issue we saw where notes added to Open Tickets and Checks appeared on printed receipts for iOS users.

Thank you for your patience as our team worked to resolve this issue.

Jun 30, 11:22 JST
Update - Our team has implemented a fix in the new version 5.94 and actively working to roll it out. We will confirm when this version becomes available. Thank you for your patience.
Jun 29, 20:13 JST
Identified - We've identified an issue where notes added to Open Tickets on Square Point of Sale appear on receipts for iOS users.

Our team is implementing a fix for this issue in version 5.94 updates for these apps, which will be available from the iOS App Store soon.
We'll continue to provide further updates as they come to hand, thanks for your patience as we've worked to resolve this issue.

Jun 29, 11:28 JST
Resolved - We received confirmation that Square Online websites are back to working as intended.

Thank you again for your patience while we worked on implementing a fix, and apologies for any inconvenience experienced as a result.

Jun 30, 09:22 JST
Investigating - We are currently receiving reports that there are error messages being received when visiting Square Online websites, along with reports of blank fulfillment pages.

We appreciate your patience as our engineers continue to work toward a resolution.

Jun 30, 08:31 JST
Jun 29, 2022
Resolved - This issue has fully been resolved. Our sign up pages and JCB application pages are shown in English now.
Thanks again for your patience with us today.

Jun 29, 13:53 JST
Investigating - We are currently investigating issues with the sign up pages are shown in English.

Our Engineering Teams are aware and we will update issquareup.com as more info becomes available. Thank you for your patience.

Jun 29, 13:19 JST
Jun 28, 2022
Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.