Resolved -
A fix has been implemented by our payment partners and the issues causing the inability to process payments by the international credit cards have fully been resolved. Thank you again for your patience while we worked on implementing a fix, and apologies for any inconvenience experienced as a result.
Jul 1, 22:04 JST
Update -
We are continuing to investigate this issue with our payment partners. We'll provide further updates as soon as we're able to. Thank you for your patience.
Jun 30, 17:22 JST
Investigating -
We're seeing an elevated number of declines with the payment using the international credit cards. Our engineering team and payment partners are working on resolving the issue and we'll provide further updates as soon as we're able to.Thanks for your patience in the meantime.
Jun 28, 13:40 JST
Resolved -
Our engineering team confirmed the Sales Reporting data is correct. Some Android devices may show "This device only" filter by default. Please check the Device filter and select "All devices" if you notice any irregularities.
This incident is now closed. Thank you for your patience.
Jun 30, 21:35 JST
Identified -
We are getting multiple reports of Square Terminal and Android devices showing incorrect sales reporting data within the application. The Point of Sale app is defaulting to "this device only" instead of all devices which is making it appear like there are irregularities in sales reporting.
This issue can be resolved by changing the reporting filters from "this device only" to "all devices".
We appreciate your patience while our engineering team investigates this.
Jun 30, 09:49 JST
Resolved -
Square Point of Sale and Square for Restaurants versions 5.94 are now available via the Apple App Store. Updating your app to 5.94 will resolve the earlier issue we saw where notes added to Open Tickets and Checks appeared on printed receipts for iOS users.
Thank you for your patience as our team worked to resolve this issue.
Jun 30, 11:22 JST
Update -
Our team has implemented a fix in the new version 5.94 and actively working to roll it out. We will confirm when this version becomes available. Thank you for your patience.
Jun 29, 20:13 JST
Identified -
We've identified an issue where notes added to Open Tickets on Square Point of Sale appear on receipts for iOS users.
Our team is implementing a fix for this issue in version 5.94 updates for these apps, which will be available from the iOS App Store soon. We'll continue to provide further updates as they come to hand, thanks for your patience as we've worked to resolve this issue.
Jun 29, 11:28 JST
Resolved -
We received confirmation that Square Online websites are back to working as intended.
Thank you again for your patience while we worked on implementing a fix, and apologies for any inconvenience experienced as a result.
Jun 30, 09:22 JST
Investigating -
We are currently receiving reports that there are error messages being received when visiting Square Online websites, along with reports of blank fulfillment pages.
We appreciate your patience as our engineers continue to work toward a resolution.
Jun 30, 08:31 JST
Resolved -
This issue has fully been resolved. Our sign up pages and JCB application pages are shown in English now. Thanks again for your patience with us today.
Jun 29, 13:53 JST
Investigating -
We are currently investigating issues with the sign up pages are shown in English.
Our Engineering Teams are aware and we will update issquareup.com as more info becomes available. Thank you for your patience.
Jun 29, 13:19 JST
