Square status - Japan

Identified - We are continuing to work on resolving the issue. We apologize for keeping you waiting.
Nov 29, 2022 - 18:37 JST
Monitoring - We are continuing to work on resolving the issue and we'll provide further updates as soon as we're able to. Thank you for your patience.
Nov 29, 2022 - 07:30 JST
Update - We are continuing to work on resolving the issue and we'll provide further updates as soon as we're able to. Thank you for your patience.
Nov 25, 2022 - 12:58 JST
Identified - We're investigating reports from some sellers related to the signature for some tap payments. Our engineers are working diligently to get this resolved.
In the meantime, please complete a tap payment with the buyer's signature.
Thanks for bearing with us while our engineering team is looking into this issue.

Nov 22, 2022 - 10:50 JST

About This Site

Welcome to Square Japan's home for real-time and historical data on system performance.

Payment Acceptance Operational
Point of Sale Degraded Performance
Transfers Operational
Dashboard Operational
Online Store Operational
Developer Payments Operational
Seller Community Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 30, 2022

No incidents reported today.

Nov 29, 2022

Unresolved incident: Signature is required for Tap payment.

Nov 28, 2022

No incidents reported.

Nov 27, 2022
Resolved - We have confirmed the disruption affecting Network Connectivity on Square Register and Terminal has been corrected by our engineers on the latest update. Please make sure to update your Square Register or Terminal to version 6.4b.

We cannot thank you enough for your patience while we worked to get this resolved!

Nov 27, 00:07 JST
Monitoring - We have released a fix for the issues experienced earlier impacting our service.

Sellers will start to see services returning to full functionality. We’ll continue to watch this closely, and will update you to confirm once this has been fully resolved. Thank you for being patient with us.

Nov 18, 01:36 JST
Identified - Our engineering team have identified the issue causing network disturbance with some Square Registers and Square Terminals. They are working on getting a fix in place and will update you as soon as the issue is fully resolved.
In the meantime, if you are experiencing a network issue with your Register or Terminal, please follow the troubleshooting steps below.

Thanks again for your patience.

Nov 16, 01:53 JST
Investigating - If you are experiencing network issues with your Square Terminal, please run through the troubleshooting steps here:https://squareup.com/help/article/6537 and ensure you meet the network requirements listed in the articles. Please do not factory reset your device.

To disable offline mode,
1.Sign in to https://squ.re/dashboarddevices and then go to the Devices page.
2.Find your Square terminal and disable Offline Mode
3.Restart (NOT a Factory Reset) on Square terminal

Thank you for your patience while our engineers continue to work on a fix for this issue.

Nov 10, 03:58 JST
Nov 26, 2022

No incidents reported.

Nov 25, 2022
Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022
Resolved - We are continuing to work on resolving the issue and we'll provide further updates as soon as we're able to. Thank you for your patience.
Nov 22, 00:03 JST
Investigating - We are continuing to work on resolving the issue and we'll provide further updates as soon as we're able to. Thank you for your patience.
Nov 18, 17:10 JST
Identified - Our team has identified the issue. We've isolated it to prevent further impact and our team is currently working to resolve this as quickly as possible.
In the meantime, please complete a tap payment with the buyer's signature.
Thanks for your patience, we'll continue to provide updates as they come to hand.

Nov 17, 14:30 JST
Investigating - We're investigating reports from some sellers related to the signature for some tap payments. Our engineers are working diligently to get this resolved.
In the meantime, please complete a tap payment with the buyer's signature.
Thanks for bearing with us while our engineering team is looking into this issue.

Nov 15, 11:56 JST
Nov 21, 2022

No incidents reported.

Nov 20, 2022
Resolved - The disruption with Square Terminal and Cash Management has been resolved. We appreciate your patience as our engineers worked to resolve this.
Nov 20, 07:46 JST
Identified - We have identified an issue with Square Terminal where some sellers are experiencing an error when trying to enable the Cash Management Setting.
If you need Cash Management enabled, please perform a factory reset on your Terminal, which will fix this issue. Before performing a reset, please ensure:
- You do not have offline payments pending
- You know your WiFi password and Square account login details
- You have the time to perform the reset, which may take 10-15 minutes
Thanks for your patience while we work on a fix for this issue.

Nov 18, 12:41 JST
Update - We are currently receiving reports of Square Terminal users experiencing an error when trying to enable the Cash Management Setting. We are working closely with our Engineering teams to determine a cause and deploy a fix.
Nov 18, 09:14 JST
Investigating - We are currently investigating issues with this service. Our Engineering Teams are aware and we will update issquareup.com as more info becomes available. Thank you for your patience.
Nov 18, 06:51 JST
Resolved - We can confirm that the disruption affecting Square Online has now been fully resolved.

Thank you for your continued patience while we worked to resolve this issue.

Nov 20, 04:50 JST
Investigating - We are currently seeing reports of some sites experiencing checkout failing due to slow loading times. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Nov 19, 04:54 JST
Nov 19, 2022
Resolved - We can confirm that our team has found and deployed a fix for this incident. You should no longer experience freezing during the Online Booking process for Appointments.

We appreciate you sticking with us while we worked towards a resolution.

Nov 19, 03:23 JST
Update - Thank you for bearing with us as our engineers continue to work on solving this issue.
If you do experience a freeze during the process of an Appointments Online Booking, please follow the troubleshooting suggestion listed below.

Nov 15, 23:29 JST
Investigating - We are experiencing freezing issues at the end of the Appointments Online Booking process. Our engineering team is working on getting this resolved as quickly as possible.

As a temporary workaround, please try refreshing your browser when seeing this issue.

Thank you for your patience.

Nov 15, 03:11 JST
Nov 18, 2022
Resolved - We've resolved the earlier disruption where a small number of sellers saw issues with fulfilment settings on Square Online. Thanks for your patience as our engineers worked on a fix.
Nov 18, 12:57 JST
Investigating - We currently experiencing a disruption that could be affecting fulfillment settings on Square online. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Nov 18, 07:10 JST
Resolved - We've resolved the earlier issue we saw related to incorrect information displaying on some sellers' Square dashboards. We recommend that impacted sellers refresh their web browsers and clear their web browser cache.
Thanks for your patience as our engineers worked to resolve this issue.

Nov 18, 09:37 JST
Update - We're continuing to investigate reports from some sellers related to incorrect information displayed on their Square dashboards. We recommend that impacted sellers refresh their web browsers and clear their web browser cache.
We'll provide further updates as they come to hand, thanks for your patience as our engineers work to resolve this issue.

Nov 18, 09:20 JST
Investigating - We're currently investigating reports from some sellers related to incorrect information displayed on their Square accounts. We'll provide further updates as they come to hand, thanks for your patience as our engineers work on resolving this issue.
Nov 18, 08:34 JST
Nov 17, 2022
Nov 16, 2022