Square Japan Status

Mar 29, 2023

Resolved - The issues resulting in disruptions to some Square services have now been resolved.

We can confirm receipts and Square KDS are now functioning as normal.

The advice from engineering is to wait a few hours before running reports to allow the backlog of data to be accurately reflected in these reports.

We know how important service functionality is to your business and how detrimental disruptions can be. Thank you for your continued patience while we worked to resolve this issue.
Mar 29, 12:13 JST

Update - We're currently investigating an issue resulting in disruptions to some Square services:

- Transactions are not displayed in reports and transaction history
- Some receipts are not being successfully sent to customers
- Chits are not displaying on Square KDS

Rest assured that payments are still going through, even if they are not currently appearing in your transaction history. Our engineering team is actively working to resolve these issues and we'll be back with further updates as soon as they come to hand.

Thanks for your patience as we work to resolve these issues.
Mar 29, 11:30 JST

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 29, 11:28 JST

Performance Issues: Transaction history

Resolved - This issue has since been resolved.
Please see our updated message for information from our team regarding the current disruptions.
Mar 29, 11:45 JST

Investigating - We're investigating an issue where transactions are not displayed in reports and transaction history, and some receipts are not being successfully sent to customers. Rest assured that payments are still going through. We'll be back with a further update shortly.
Mar 29, 11:12 JST

Square for Restaurants Disruption

Resolved - This issue has since been resolved.

Please see our updated message for information from our team regarding the current disruptions.
Mar 29, 11:35 JST

Update - Square Restaurants Sellers using Square KDS are currently unable to see chits displaying on their devices.

As a workaround, we recommend printing tickets until our Engineering team has released a fix for this issue.

We thank you for your patience and we will be back soon with another update.
Mar 29, 10:33 JST

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 29, 10:14 JST

Mar 28, 2023

Payments Disruption

Resolved - We have confirmed the disruption impacting payment acceptance has been resolved. Our engineering team is currently engaged in discussions to prevent similar disruptions from happening in the future.

We appreciate your patience while we worked towards resolving this matter.
Mar 28, 01:40 JST

Identified - We are continuing to work on a fix for a disruption currently impacting some Square services. We understand how important it is for all of our services to be running for your business, we’ll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.
Mar 28, 01:32 JST

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 28, 01:27 JST

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

Online Store Disruption

Resolved - We have confirmed the disruption with checkout on Square Online has been resolved. We know access to Square Online checkout is important. Our engineering team is currently engaged in discussions to prevent similar disruptions from happening in the future. We appreciate your patience while we worked towards resolving this matter.
Mar 25, 00:47 JST

Monitoring - We have released a fix for the disruption with checkout on Square Online and we are beginning to see impacted services return to full functionality. Once we have full confirmation that the issue has been resolved, we will confirm here.

We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.
Mar 25, 00:39 JST

Investigating - We are experiencing a disruption affecting checkout on Square Online. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 24, 22:23 JST

Mar 24, 2023

Multiple Services Disruption

Resolved - “We have released a fix for the earlier disruption that affected in-app and email notifications. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.
Mar 24, 03:50 JST

Monitoring - We have released a fix for the issue that caused in-app notifications and some email alerts to not be sent to our Sellers. We are beginning to see impacted services return to full functionality. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.
Mar 24, 03:48 JST

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 24, 02:30 JST

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

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