Square status - Japan

All Systems Operational

About This Site

Welcome to Square Japan's home for real-time and historical data on system performance.

POS レジアプリ (Point of Sale App) Operational
Square データ 管理画面 (Dashboard) Operational
電話サポート(Phone Support) Operational
Square オンラインビジネス(Online Store) Operational
Square Webサイト Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
May 18, 2022

No incidents reported today.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
Resolved - 本事象につきましては、問題の特定と安定化対策が完了し、解決いたしました。

May 13, 09:38 JST
Investigating - 現在、加盟店コミュニティへのログインに不具合が発生しております。


May 13, 08:56 JST
May 12, 2022

No incidents reported.

May 11, 2022
Resolved - We've resolved the issue we saw earlier where the transactions were not appearing for some sellers. All services returned to full functionality and transactions are now appearing in our Point of Sale apps, Square Dashboard and KDS app for restaurants. Thanks for your patience today as we've worked to resolve this.
May 11, 21:03 JST
Identified - 本事象について原因を特定し、現在影響のあった決済データの再構築を進めております。対応が進み次第、改めて情報を更新させていただきます。
May 11, 12:57 JST
Investigating - 現在、一部の加盟店さまにおいて、決済の履歴が取引履歴に表示されない場合があることが確認されています。


May 11, 12:40 JST
Resolved - We've released a fix, and affected services are returning to full functionality. Thanks for your patience today as we've worked to resolve this.
May 11, 10:56 JST
Monitoring - 本件につきまして、パートナー企業での対応が進み、現在状況が回復していることを確認しております。

May 11, 10:15 JST
Update - 本件につきまして、引き続きパートナー企業と連携し調査を進めております。
Mastercardでタッチ決済が完了できない場合、Square リーダーにカードを差し込んでの決済をお試しください。

一般的な理由での決済非承認については、決済が承認されない場合は:https://squ.re/cardshounin をご参照ください。

May 11, 10:04 JST
Investigating - 現在、一部のMastercardでタッチ決済を行なった場合に、決済が完了しない現象を確認しております。
Mastercardでタッチ決済が完了できない場合、Square リーダーにカードを差し込んでの決済をお試しください。


May 10, 18:29 JST
May 10, 2022
May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022
Resolved - Our team has worked on the issues surrounding Payment Acceptance and a fix has been implemented. All payment activity has returned to normal.

Thanks for hanging in with us today.

May 6, 05:18 JST
Monitoring - Our team has worked on a solution to address the issues affecting payment processing. The service has now started to recover. We will continue monitoring and will report back once the service becomes fully operational.
May 6, 05:04 JST
Identified - We’re currently investigating issues with payment acceptance.

We’ll be back to update as soon as we can once we receive more information from our Engineering teams.

May 6, 04:57 JST
May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.