Square Japan Status

Feb 4, 2023

No incidents reported today.

Feb 3, 2023

Square Online, Checkout links and Self serve order - Degraded Performance

Resolved - This incident has been resolved, thank you for your patience. We apologise for any inconvenience caused.
Feb 3, 13:28 JST

Monitoring - We have released a fix for the issues experienced earlier impacting our service.
Sellers will start to see services returning to full functionality. We’ll continue to watch this closely, and will update you to confirm once this has been fully resolved. Thank you for being patient with us.
Feb 3, 13:17 JST

Investigating - We're currently investigating an issue where Square Online websites are not correctly displaying item pages when viewed with Safari web browsers. For the time being, we recommend Square sellers and customers browsing Square Online websites use Chrome or Firefox web browsers.
Also, the Checkout links and Self serve order pages are not correctly displaying when viewed with iOS devices.

Apologies for any inconvenience, we'll be back with further updates as soon as they come to hand.
Feb 3, 12:55 JST

Scheduled maintenance - Payment

Resolved - The Scheduled Maintenance has been completed. Payment Acceptance is now fully operational. Thank you for your patience while our team worked on this maintenance.
Feb 3, 03:34 JST

Monitoring - Our system will undergo scheduled maintenance for Payment on Friday February 3 from 2:20AM JST - 3:30AM JST. Sellers will be unable to accept payment during the maintenance. We will update here once it is complete. We appreciate your patience while this maintenance is conducted.
Feb 2, 12:07 JST

Scheduled maintenance -Payment

Completed - The scheduled maintenance has been completed.
Feb 3, 03:30 JST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 02:30 JST

Scheduled - Our system will undergo scheduled maintenance for Payment on Friday February 3 from 2:20AM JST - 3:30AM JST. Sellers will be unable to accept payment during the maintenance. We will update here once it is complete.
We appreciate your patience while this exercise is conducted.
Feb 2, 11:46 JST

Feb 2, 2023

Degraded Performance: Square Point of Sale

Resolved - We have issued a fix that has resolved the Square Point of Sale app crashes when using the keypad. We cannot thank you enough for all your patience while we worked to get this resolved.
Feb 2, 04:44 JST

Investigating - We're currently investigating an issue where the Square Point of Sale app crashes when using the keypad to input a sale.

Our engineers are aware of this issue and working to get this resolved, in the meantime, if you need to accept a payment, please use the Square Virtual Terminal.

Thanks for your patience.
Feb 1, 22:52 JST

Feb 1, 2023

Jan 31, 2023

Support Center - Degraded Performance

Resolved - We've applied a fix for the issue that was preventing some Square Support pages from loading correctly. Support pages are loading correctly again now. Thanks again for your patience with us while we worked to resolve this issue.
Jan 31, 13:30 JST

Monitoring - We've applied a fix for the issue that was preventing some Square Support pages from loading correctly. Support pages are loading correctly again now. We'll continue to monitor the issue for a short while to ensure we don't see a recurrence. Thanks again for your patience with us while we worked to resolve this issue.
Jan 31, 13:08 JST

Identified - We've identified the issue preventing some Square Support pages from loading correctly. Most support pages are loading correctly again now. Our engineers are continuing to work on restoring full functionality and ensuring there are no further loading errors. Thanks again for your patience with us as we continue to work on resolving this issue.
Jan 31, 13:01 JST

Update - We are continuing to investigate this issue.
Jan 31, 12:33 JST

Investigating - We are currently investigating issues with this service. Our Engineering Teams are aware and we will update issquareup.com as more info becomes available. Thank you for your patience.
Jan 31, 12:20 JST

Team Management Disruption

Resolved - We received confirmation that Square Team Members are back to working as intended.

Thank you again for your patience while we worked on implementing a fix, and apologies for any inconvenience experienced as a result.
Jan 31, 07:46 JST

Identified - We are currently experiencing a disruption that is impacting Square Team signup. When trying to create a new employee, they will not receive an invitation to join. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Jan 31, 07:41 JST

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Jan 31, 06:54 JST

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

Square for Retail Disruption

Resolved - Our team has confirmed that the disruption affecting Inventory Synchronization has been resolved. Please update your Square for Retail application to version 6.9 to apply the implemented solution.

We thank you for your patience and understanding today.
Jan 27, 10:09 JST

Monitoring - An update has been released to address the inventory sync disruption, please update to version 6.9. We will continue monitoring and provide future updates here.

We know how important it is for you and your business for inventory to be synced correctly. We thank you for sticking with us while our team worked on this resolution.
Jan 27, 05:58 JST

Update - Our team continues to work hard on addressing this behavior and a fix has been implemented to aid those experiencing it. Sellers still affected by this inconvenience can reach out to our team to have their case escalated.

This disruption is expected to be permanently addressed in an upcoming update to the Square for Retail application. We appreciate your continued patience.
Jan 27, 00:24 JST

Update - Our team has implemented a temporary solution to this disruption. Sellers not able to sync their item inventory may log out and log back into the Square for Retail application to resume the syncing of inventory.

Please note that if you have a current inventory count draft, logging out and back in will cause the draft counts to be permanently deleted.

Also note that Items can still be created in-app without logging out, by going to More > Items > Create Item.

A permanent solution will be included in an upcoming update, we expect this update to be available in the next day or two. Thank you for your patience as the team works to address this disruption.
Jan 26, 09:57 JST

Update - Our team has implemented a temporary solution to this disruption. Sellers affected by Item or Inventory synchronization disruptions may log out and log back into the Square for Retail application to resume the syncing of inventory.

A permanent solution will be included in an upcoming update. Thank you for your patience as the team works to address this disruption.
Jan 26, 07:36 JST

Identified - Our engineers have confirmed a disruption affecting Square for Retail. Sellers that attempt to create an item via item receive inventory flow will receive an error message that can or may have disrupted the synchronization of items between the Dashboard and the Point of Sale.

This disruption will be addressed in an upcoming update to Square for Retail. Thank you for your patience while our team works on this solution.
Jan 26, 01:07 JST

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Jan 25, 23:39 JST

Jan 26, 2023

Jan 25, 2023

Jan 24, 2023

Online Store Disruption

Resolved - Our team has confirmed that the disturbances impacting Square Online are now resolved and the service is operational.

Thank you for hanging around with us today while we worked to address this issue.
Jan 24, 03:45 JST

Identified - We are continuing to work on a fix for a disruption currently impacting some Square services. We understand how important it is for all of our services to be running for your business, we’ll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.
Jan 24, 03:44 JST

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Jan 24, 02:57 JST

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

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