Square status - Japan

All Systems Operational

About This Site

Welcome to Square Japan's home for real-time and historical data on system performance.

POS レジアプリ (Point of Sale App) Operational
Square データ 管理画面 (Dashboard) Operational
電話サポート(Phone Support) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Oct 16, 2019

No incidents reported today.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019
Resolved - This incident has been resolved.
Oct 12, 21:17 JST
Update - We are continuing to monitor for any further issues.
Oct 12, 09:09 JST
Monitoring - 平素よりSquareをご利用いただき誠にありがとうございます。

本日10月12日(土)は気象状況の影響により誠に勝手ながら、お電話でのサポートを終日休業させていただいております。
大変お手数ではございますが、Squareホームページ、またはヘルプセンターをご参照ください。

Eメールでのお問い合わせは通常通り24時間受け付けています。
お問い合わせはメールフォームから送信ください。携帯電話のメールアドレスをご利用で、ドメイン指定受信を設定している場合は、@help-messaging.squareup.com の受信を許可してください。

なお、メールは順次ご返信をしておりますが、現在、キャッシュレス・消費者還元事業に関するお問い合わせを集中的にいただいており、すぐにご返信ができない場合がございます。予めご了承ください。

加盟店さまには大変ご迷惑をおかけいたしますが、何卒ご理解のほどよろしくお願い申し上げます。
Oct 12, 09:08 JST
Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019
Resolved - The issues we experienced today that caused Deposits reporting to be delayed have been fully resolved.

Thank you very much for bearing with us today.
Oct 8, 04:47 JST
Update - Our Engineering team is making progress and customers can now pay Invoices. API reporting is also updating.

We're still working to resolve the issues affecting the Deposits section of the Point of Sale App and the online Square Dashboard.

We’ll continue to share updates here, we really appreciate your patience in the meantime.
Oct 8, 02:24 JST
Update - All of the appropriate teams are working to resolve the issues causing multiple services to be down. We'll be back with an update as soon as possible.
Oct 8, 01:17 JST
Update - While we do not have specifics on when the current issues will be resolved, rest assured that we're working hard to get you the information you need. We're very sorry for the inconvenience this has caused. We'll continue to post updates as we receive them.
Oct 8, 00:49 JST
Update - Our Engineering team has identified the root cause of the issues at hand and are actively working on a fix.

At this time the following services are still experiencing intermittent timeouts: Deposits page in the Point of Sale App and Dashboard, ability for customers to pay invoices, refunding payments, and API Reporting.

Thank you for your continued patience. We'll have another update shortly.
Oct 8, 00:13 JST
Update - Engineering is still investigating issues with the Deposits page not loading and API reporting.

We've also had reports of intermittent issues with customers accessing Invoices and sellers not being able to issue refunds. The team is working diligently on implementing a fix.

We'll be back with another update as soon as we have more information to share.
Oct 7, 23:49 JST
Identified - Our Engineering Team has identified issues with the Deposits page in the POS app and Dashboard not loading. Issues with API payments and Invoices have also been affected and identified.

We will continue to provide updates as we have more information to share. Thank you for your patience.
Oct 7, 23:30 JST
Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019

No incidents reported.