Square Japan Status

Square status - Japan

All Systems Operational

About This Site

Welcome to Square Japan's home for real-time and historical data on system performance.

Payment Acceptance Operational

Point of Sale Operational

Balance & Transfers Operational

Dashboard Operational

Square Online Operational

Developer Services & API Operational

Reporting Operational

Square Website Operational

Support Center & Seller Community Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 12, 2022

No incidents reported today.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

Limited Phone Support

Resolved - The earlier technical issues we saw with our phone lines have been resolved. Thanks for your patience as we worked on fixing the issue.
Aug 10, 11:35 JST

Investigating - We're experiencing technical issues with our support phone lines at the moment. Thanks for your patience as we work to resolve these issues.
Aug 10, 10:41 JST

Aug 9, 2022

No incidents reported.

Aug 8, 2022

E-money payment acceptance

Resolved - From Friday, August 5th 12PM to Monday, 8th 1PM, some Square sellers experienced difficulty processing e-money payments. This issue has now been resolved.

We continue to investigate a small number of voided payments that occurred within this timeframe, and will update issquareup.com as more information becomes available. Thank you for your patience.
Aug 8, 13:00 JST

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

Degraded Performance: Square Retail

Resolved - Our Engineering Teams found that it doesn't impact to the sellers in Japan. Thank you again for your patience with us today.
Aug 4, 09:50 JST

Identified - We've received reports from a small number of Square for Retail sellers experiencing unexpected crashes on the item details page. Our engineers have confirmed that this can occur where an item exists in an inventory with set minimum and maximum modifiers.

Our team is continuing to work on a fix and we'll share more as it becomes available. Thanks again for your patience as we work to resolve this issue.
Aug 4, 09:25 JST

Investigating - We've received confirmed reports of issues impacting the ability to access item modifiers through Square for Retail, resulting in the item editing page crashing unexpectedly. This issue is currently only affecting Android devices.

Our team is working on a resolution and will update you as we have more information.

We appreciate your patience while we look to get this resolved.
Aug 4, 06:01 JST

Aug 3, 2022

Degraded Performance: Account Login

Resolved - We can confirm that the issues affecting Account Accessibility have now been fully resolved.

We know how important service functionality is to your business and how detrimental disruptions can be. Thank you for your continued patience while we worked to resolve this issue.
Aug 3, 06:59 JST

Monitoring - Our engineers have implemented a fix and confirmed that issues affecting Account Accessibility are now beginning to stabilize.

We will continue monitoring until we can confirm that this issue is fully resolved.
Aug 3, 04:15 JST

Investigating - We are receiving confirmed reports of Sellers unable to access their account via login. We are working with our teams to confirm & determine the potential breadth of impact.

We will be back soon with another update.
Aug 3, 01:25 JST

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

Degraded Performance: E-money Payment Acceptance

Resolved - The issues causing the inability to take E-money payments have fully been resolved. Thanks again for your patience with us today.
Jul 29, 08:37 JST

Update - We are currently investigating issues with our E-money Payment services through our POS App. Our Engineering Teams are aware and we will update issquareup.com as more info becomes available. Thank you for your patience.
Jul 29, 08:32 JST

Investigating - We’re currently investigating issues with payment acceptance on Point of Sale.

We’ll be back to update as soon as we can once we receive more information from our Engineering teams.
Jul 29, 07:42 JST