Square status - Japan

Multiple Service Timeouts
Incident Report for Square Japan
Resolved
The issues we experienced today that caused Deposits reporting to be delayed have been fully resolved.

Thank you very much for bearing with us today.
Posted Oct 08, 2019 - 04:47 JST
Update
Our Engineering team is making progress and customers can now pay Invoices. API reporting is also updating.

We're still working to resolve the issues affecting the Deposits section of the Point of Sale App and the online Square Dashboard.

We’ll continue to share updates here, we really appreciate your patience in the meantime.
Posted Oct 08, 2019 - 02:24 JST
Update
All of the appropriate teams are working to resolve the issues causing multiple services to be down. We'll be back with an update as soon as possible.
Posted Oct 08, 2019 - 01:17 JST
Update
While we do not have specifics on when the current issues will be resolved, rest assured that we're working hard to get you the information you need. We're very sorry for the inconvenience this has caused. We'll continue to post updates as we receive them.
Posted Oct 08, 2019 - 00:49 JST
Update
Our Engineering team has identified the root cause of the issues at hand and are actively working on a fix.

At this time the following services are still experiencing intermittent timeouts: Deposits page in the Point of Sale App and Dashboard, ability for customers to pay invoices, refunding payments, and API Reporting.

Thank you for your continued patience. We'll have another update shortly.
Posted Oct 08, 2019 - 00:13 JST
Update
Engineering is still investigating issues with the Deposits page not loading and API reporting.

We've also had reports of intermittent issues with customers accessing Invoices and sellers not being able to issue refunds. The team is working diligently on implementing a fix.

We'll be back with another update as soon as we have more information to share.
Posted Oct 07, 2019 - 23:49 JST
Identified
Our Engineering Team has identified issues with the Deposits page in the POS app and Dashboard not loading. Issues with API payments and Invoices have also been affected and identified.

We will continue to provide updates as we have more information to share. Thank you for your patience.
Posted Oct 07, 2019 - 23:30 JST
This incident affected: POS レジアプリ (Point of Sale App), API, and Square 請求書 (Invoices).