Messaging Support Disruption
Resolved
Degraded performance
Fri, Aug 2, 2024, 02:52 PM
•
2 months ago
•
Affected components
Phone Support
Updates

Resolved

We have released a fix for the earlier disruption impacting some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

Fri, Aug 2, 2024, 02:52 PM
13h earlier...

Monitoring

As we continue working with our Messaging partner tool toward a resolution for the disruption, we recommend that Sellers use alternative methods to reach our Support Team. These include: email, Seller Community, social media, or by dialing our Toll Free numbers in the United States: 855-700-6000 and in Canada: 855-809-9000. Along with this, it has been confirmed that Sellers may reach our Messaging Support via the Square Point of Sale application.

Fri, Aug 2, 2024, 01:01 AM
3h earlier...

Monitoring

We appreciate your continued patience while we work with our Messaging partner tool today. While we continue working toward a resolution, we advise Sellers to use alternative methods to reach our Support Team. These include: email, Seller Community, social media, or by dialing our Toll Free numbers in the United States: 855-700-6000 and in Canada: 855-809-9000.

Thu, Aug 1, 2024, 09:53 PM
2h earlier...

Monitoring

At this time, our team continues to work with our messaging tool partner to address this disruption. At this time Sellers are advised to use alternative methods to reach our Support Team. These include: email, Seller Community, social media, or by dialing our Toll Free numbers in the United States: 855-700-6000 and in Canada: 855-809-9000. We thank you for your continued patience.

Thu, Aug 1, 2024, 07:50 PM
1h earlier...

Monitoring

Our team continues working to address the disruption affecting Messaging Support. At this time, besides using other support channels like the Seller Community, email and social media, Sellers may also reach our Messaging team by calling our support phone number (United States: 855-700-6000, Canada: 855-809-9000). Thank you for your patience.

Thu, Aug 1, 2024, 06:28 PM
25m earlier...

Investigating

Our team continues working to address the disruption affecting Messaging Support. At this time, besides using other support channels like the Seller Community, email and social media, Sellers may also reach our Messaging team by calling our support phone number (United States: 855-700-6000, Canada: 855-809-9000). Thank you for your patience.

Thu, Aug 1, 2024, 06:02 PM
43m earlier...

Investigating

Our engineers have confirmed that Sellers may reach our Messaging Support via the Square Point of Sale application. This can be accomplished by visiting More > Get Help and tapping on the Message Bubble that will appear on the upper right corner. Sellers may also continue using other support channels like the Seller Community, email support, and our social media accounts. Thank you for your patience.

Thu, Aug 1, 2024, 05:19 PM
19m earlier...

Investigating

While our team is working to address the disruption affecting Messaging Support, Sellers may utilize other support channels like the Seller Community, Email Support and our Social Media accounts. We will continue providing updates here. Thank you for your patience and understanding.

Thu, Aug 1, 2024, 05:00 PM
16m earlier...

Investigating

We are currently experiencing a disruption that is preventing some Sellers from initiating Messaging Support. We understand how important it is for your business to be able to reach our Support Team, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

Thu, Aug 1, 2024, 04:43 PM

Investigating

We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

Thu, Aug 1, 2024, 04:37 PM