Square status - Japan

複数サービスでのタイムアウト発生
Incident Report for Square Japan
Resolved
不具合の原因が特定され、解決しましたことをご報告いたします。この度は、大変ご迷惑をおかけいたしまし、誠に申し訳ございませんでした。
Posted about 2 months ago. Aug 01, 2019 - 09:55 JST
Update
Checking in to let you know that Deposit Reports are continuing to update and return to normal.

We're still working on the issues surrounding Customer Directory. Apologies for the lack of information right now — we're continuing to uncover more details and will be back with another update soon.
Posted about 2 months ago. Aug 01, 2019 - 06:16 JST
Update
Sellers will still slowly see Deposit Reports appear within the Dashboard and POS.

All of the appropriate Team members are working hard to identify what's causing issues regarding access to the Customer Directory. We'll be back with another update as soon as possible.
Posted about 2 months ago. Aug 01, 2019 - 05:48 JST
Update
We're currently experiencing Deposit Reports being delayed. Sellers will slowly see their Deposit Reports return to normal.

We're continuing to investigate reports of an outage within the Customer Directory We will continue to post updates when we have more information to share. Thank you for your continued patience.
Posted about 2 months ago. Aug 01, 2019 - 05:14 JST
Monitoring
Good news! We’ve confirmed with our Engineering Team that the earlier issues have been resolved, and all previously impacted services have returned to normal. We’re sorry for any inconvenience this may have caused, and thank you for your patience as we worked through these issues.
Posted about 2 months ago. Aug 01, 2019 - 02:23 JST
Update
Thank you for your continued patience.

Appointments, Instant Deposit, Loyalty/Marketing, and Virtual Terminal are still being affected by intermittent timeouts, but we can assure you that our team is continuing to restore full access as quickly as possible. We'll be sure to update as soon as more information becomes available.
Posted about 2 months ago. Aug 01, 2019 - 01:50 JST
Update
We've confirmed that Invoice functionality has been restored.

Appointments, Instant Deposit, Loyalty/Marketing, and Virtual Terminal are still being affected by intermittent timeouts. Our team is continuing to restore full access as quickly as possible. We'll be back with another update soon.
Posted about 2 months ago. Aug 01, 2019 - 01:28 JST
Update
Most functionality for Customer Directory has been restored, however, sellers are still unable to attach a file to a customer record.

Appointments, Invoices, Instant Deposit, Loyalty/Marketing, and Virtual Terminal are still affected by intermittent timeouts, and our team is actively working to restore full access as quickly as possible.

We'll be back with another update shortly. Thank you again for your patience
Posted about 2 months ago. Aug 01, 2019 - 01:13 JST
Update
We've made a change that we expect will help restore full access to a variety of our software products. Most functionality for customer directory has been restored, however, we're still unable to attach a file to a customer. Appointments, Invoices, Instant Deposit, Loyalty/Marketing, and Virtual Terminal are still affected by intermittent timeouts.

We'll be back with another update shortly.
Posted about 2 months ago. Aug 01, 2019 - 01:07 JST
Update
Our engineering team has identified the root cause of the issue, and is actively working on a fix. At this time the following services are still experiencing timeouts: Appointments, Invoices, Loyalty/Marketing, Customer Directory, and Virtual Terminal. We'll be back with another update soon.
Posted about 2 months ago. Aug 01, 2019 - 00:29 JST
Identified
We’re investigating reports of issues surrounding the following services: Appointments, Invoices, Loyalty/Marketing, Customer Directory. Our Engineering Team is actively investigating the root cause. Sincere apologies for the disruption - we’ll be back with another update shortly.
Posted about 2 months ago. Aug 01, 2019 - 00:09 JST
This incident affected: POS レジアプリ (Point of Sale App), Square データ 管理画面 (Dashboard), 顧客 (Customer Directory), Square 請求書 (Invoices), and ブラウザ決済 (Virtual Terminal).