Square status - Japan

Performance Issues: Card on File
Incident Report for Square Japan
Resolved
The issues that some sellers were experiencing with Square’s card on file features have been fully resolved.

We’re sorry again for the trouble this caused and we appreciate you bearing with us today.
Posted Sep 20, 2019 - 03:31 JST
Monitoring
Our engineering team has implemented a fix and all sellers should be able to save, charge or view a customer's card on file as normal.

Developers working with Square’s APIs should be able to create or charge cards on file.

We are continuing to monitor the situation closely and we’ll post another update here when this has been resolved.
Posted Sep 20, 2019 - 02:39 JST
Update
We’re continuing to investigate the issues surrounding Card on File, and are actively working on a fix.

Thank you for your patience with us. We will provide further updates as soon as they’re available.
Posted Sep 20, 2019 - 01:52 JST
Investigating
We’re actively investigating an issue that is preventing sellers from being able to save, charge, and view customers with cards on file.

We’re very sorry for the disruption this is causing. We will post again as soon as we have another update.
Posted Sep 20, 2019 - 01:26 JST
This incident affected: 顧客 (Customer Directory).